Terms and conditions

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Terms and conditions

How to order

  1. The customer provides a statement of company identity or data of the recipient of the goods.
  2. After that we will send you the latest Price list and Customers can start choosing it.
  3. Customers give the order list and we will give you news for all the fish that have been selected.
  4. According to the data received, we will make a proforma invoice.
  5. We will take care of all required documents and place an order for shipping cargo.
  6. Delivery can be made at the latest than 7 days after the customer makes payment according to the proforma invoice, in the form of a down payment or pay the invoice in full.

Payment and Packing

  1. Customer give the order list Then we’ll change to be packing list according to the duration of the delivery time of goods / flights.
  2. 70% payment is made after we receive the order list from the customer.
  3. After we receive the payment, the order will be shipped no later than 1 week.
  4. If the time between ordering and payment is long enough, then we will update the fish that has been ordered.
  5. Repayment must be received on the same day as the day of fish delivery and after repayment, we will give AWB. (No need to wait for AWB if payment is 100% paid in advance)
  6. If a species or size error is found and the death of the fish in transit, the customer must attach photos and videos according to the complaint so that we can provide a warranty and will be fulfilled on the next shipment.